20 March 2020

We continue to Care for your Components.

Hamburg –

We understand that the current COVID-19 situation puts our whole industry under tremendous pressure in an unprecedented way and is greatly impacting everyone from our customers, our business partners to our suppliers.

 

While there is no “business as usual” for anyone at this time, we at Spairliners reassure you that we are still supporting your component requirements as best as we possibly can by maintaining our operations and closely and constantly monitoring the situation across the entire supply chain.

 

In order to safeguard the health and safety of our employees, customers and suppliers, we implemented appropriate measures, such as social distancing and working from home for most of our staff. Thanks to our efficient IT infrastructure, we are fully connected and operational. Therefore, we are well equipped and available to support our customers and liaise with our suppliers and partners on a regular basis in order to handle any requests.

 

So far, our logistics and warehousing processes continue to operate normally with no significant disruptions but please be aware that delays may occur due to transportation restrictions or adjustments to cargo capacities which affect several countries and are out of our control. We will do our best to limit the impact of these restrictions on our operations and rely on our strong global network to find ways for logistics continuity plans with our partners and suppliers.

 

As the situation is very dynamic and difficult to predict, we will communicate any new developments via our social media channels but also directly to all affected parties. It will be our highest priority to identify appropriate measures and provide customized solutions.

 

With our component pools worldwide, strategically located in FRA, MUC, CDG, SIN, and MIA we will keep serving your needs in this extraordinary situation, and we are also able to support on an ad hoc basis e.g. via loans and exchanges.

For urgent or AOG requests, please contact our AOG desk which is always available 24/7:

Worldwide:  +49 40 8221 75301

Americas:  +1 866 676 4129 (toll free)

Email:         aog@spairliners.com

 

We thank you for understanding and continued trust in Spairliners and hope that you, your colleagues and your families are doing well and stay healthy.